Update - We have not received any further updates from Comcast / Xfinity at this time. We’ve worked with our colocation provider, who has implemented changes to route traffic away from the problematic link. These changes will hopefully direct traffic away from the link until Comcast / Xfinity can add additional capacity on their backbone links. These changes may take some time to be realized but testing from some of our Comcast / Xfinity links seems to be positive.
Jan 14, 14:03 EST
Jan 14, 14:03 EST
Update - The routing issue remains escalated with Comcast / Xfinity. We are awaiting further updates from them, as this is a matter that can only be addressed on their network. During this time, Comcast and Xfinity customers may experience degraded performance and possible dropped connections while accessing our hosted systems.
Jan 13, 11:36 EST
Jan 13, 11:36 EST
Monitoring - There is a problem with Routing for Comcast/Xfinity customers affecting access to resources in the datacenter.
We have a Datacenter Ticket open with Comcast/Xfinity and are waiting for a resolution from Comcast/Xfinity. All datacenter resources remain online and accessible with intermittent delays while Comcast/Xfinity resolves service problems for their customers.
Jan 12, 14:48 EST
We have a Datacenter Ticket open with Comcast/Xfinity and are waiting for a resolution from Comcast/Xfinity. All datacenter resources remain online and accessible with intermittent delays while Comcast/Xfinity resolves service problems for their customers.
Jan 12, 14:48 EST
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