Resolved -
Following an extended monitoring period, we have observed no recurrence of the issue that affected our datacenter environment on Wednesday 10/7/2026, and we are now marking this incident as resolved.
Our teams are continuing to work through all support requests submitted as a result of this outage, and every ticket will be addressed. If you are still experiencing issues, please reply to your existing ticket rather than opening a new one. This helps us keep all the details in one place and resolve your issue as quickly as possible. If you have not yet submitted a request, please contact our support team and we will be glad to assist..
We understand how important reliable access is to your business, and we sincerely apologize for the disruption. Thank you for your patience, understanding, and continued partnership.
Oct 8, 09:27 EDT
Update -
We are continuing to monitor for any further issues.
Oct 7, 15:11 EDT
Monitoring -
Our engineering team has implemented a fix, and connectivity to our datacenter environment has now been restored. Most application hosting clients should be able to access their systems normally at this time.
Our team remains actively engaged in the environment, monitoring stability and completing remaining restoration work. If you are still experiencing access issues, please contact our support team so we can assist you directly.
We sincerely apologize for the disruption this has caused to your business, and we're grateful for your patience and understanding throughout. We will provide a further update once all work is complete and the incident has been fully resolved.
Oct 7, 15:10 EDT
Identified -
Our engineering team has identified and implemented a fix for the issue affecting our datacenter environment. We are now carefully and gradually restoring connectivity to ensure systems come back online in a stable, controlled manner.
Some customers may continue to experience limited or intermittent access during this phase. We expect full access to be restored within the next hour.
We truly appreciate your patience while we work through this process and sincerely apologize for the disruption to your business. We will post another update as soon as service has been fully restored.
Oct 7, 13:38 EDT
Update -
Our engineering team is actively investigating a service disruption affecting our datacenter environment. Customers may be experiencing intermittent connectivity, and access to hosted applications may be impacted while we work to isolate and resolve the issue.
We understand how disruptive this is to your business operations, and we sincerely apologize for the inconvenience. Restoring full service is our highest priority, and our team is fully engaged and working diligently toward a resolution.
The root cause is still under investigation. We will continue to update this page as soon as we have additional information, including an estimated time to resolution once one is available.
Oct 7, 11:49 EDT
Investigating -
We are investigating reported connectivity issues to our hosted resources. Our team is actively investigating at this time and will provide an update as soon as possible.
Oct 7, 09:13 EDT
